Privacy Policy

Wagyu Nikuya Pty Ltd (ABN 65 684 269 903) operates the website wagyunikuya.com.au and is the entity responsible for your personal information under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For any privacy-related enquiries, contact us at info@wagyunikuya.com.au.

We collect personal information that is reasonably necessary to process your orders and communicate with you. This may include:

• Name, email address, phone number, and delivery address when you place an order
• Payment information — processed securely by Stripe; we do not store card numbers
• Email address if you subscribe to our newsletter
• Messages and enquiry details submitted via our contact form
• Technical data such as browser type, IP address, and pages visited (collected via cookies)

We use your personal information only for the following purposes:

• Processing and fulfilling your orders, including arranging delivery
• Communicating with you about your order status, dispatch, and delivery
• Responding to enquiries and providing customer support
• Sending newsletter emails if you have subscribed (you may unsubscribe at any time)
• Improving our website and services using anonymised analytics data
• Meeting our legal and compliance obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

We share your information with third parties only where necessary to fulfil your order or operate our business:

• Stripe — payment processing. Your card details are transmitted directly to Stripe and governed by their privacy policy.
• Pack & Send / delivery carriers — your name and delivery address are shared to facilitate dispatch and tracking.
• Email marketing platform — if you subscribe to our newsletter, your email is stored securely with our email provider.

All third parties we work with are required to handle your data in accordance with applicable privacy laws.

Our website uses cookies — small data files stored on your browser — to understand how visitors use the site and to improve your experience. Cookies do not identify you personally.

You can disable cookies in your browser settings at any time, though some features of the site may not function correctly as a result.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption for all data transmission. Payment processing is handled entirely by Stripe, which is PCI-DSS compliant.

While we take these precautions, no transmission over the internet is completely secure. We cannot guarantee the absolute security of any information you send to us online.

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate or out of date. You also have the right to request deletion of your data where it is no longer required for the purpose it was collected.

To make any such request, or to lodge a privacy complaint, please contact us at info@wagyunikuya.com.au. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update noted at the top. Continued use of our website after any changes constitutes acceptance of the updated policy.